When A Death Occurs

When a death occurs.     What is your next move?     Where do I turn?                          So many stressful thoughts can overwhelm you. You need someone you can trust. Someone who truly has your best interest at heart. Call us day or night and we can begin the funeral process. Depending on where your loved is when you contact us will determine our next step.  During our initial conversation we will answer your immediate questions and then put your mind at ease that your loved one will be taken into our custody and care.

At Home

When a death occurs at home, call us first. We will advise you to contact emergency personnel and the person's physician if he or she was under a doctor's care.

If you have any doubts that a person has passed, call 911 immediately and the police / fire will assist you. The trained rescue personnel will dispatch to the house and render emergency care if needed.  


While Under Supervised Care

When a death occurs in a care facility such as a hospital or nursing home, the professional staff will notify you. Your admission paperwork most likely asked you to specify a funeral home choice in case of a death. Leaving our name with the care facility in advance will assure that the care facility contacts us as well upon the time of death.    Our 24 answering service knows where we are day or night. The funeral director will respond to your call immediately. If we may suggest, please keep your contact phone available so that the director can get through and speak with you. 

If a loved one was in the care of a hospice program, notify the hospice agencies 24 hour emergency line. A hospice representative will give family members instructions and procedures to follow. The hospice representative will contact us and notify us of your loved ones passing. It is always a good idea for the family to contact us as well just to be sure that we have been properly notified and we know that the person was under a hospice agencies care, 


Widening the Circle

Our staff members are experienced professionals who can provide the information you need, emotional support, and compassionate guidance.

You may ask the director any questions at the time of your first contact even though you will be able to discuss the arrangements in detail later when you meet in person. During this initial call, the funeral director will gather information to be able to transport your loved one to the funeral home.

The funeral director may ask you several questions, including whether your loved one made any pre-arrangements. The director will also schedule a time for you to meet at the funeral home and will let you know what you should bring with you.

- You may also want to contact:   Family members and friends as well as clergy or other spiritual advisors


What to Expect When You Arrive at the Funeral Home

One of the first things the funeral arranger will do is to provide you with our general price list which lists all of our available services. He or she will then guide you through the entire arrangement process. We handle all of the legally required papers and documents that are now necessary upon your loved ones passing. After the information is gathered for the death certificate, social security and any other important business we will now begin explaining how you can create a memorable personal celebration of your loved one's life. This is not a one-way conversation; we want to hear your ideas and desires, and use them as the foundation for the arrangement process. We're not here to sell you our idea of a proper funeral, we're here to provide you with your idea of a proper funeral.

We will help you in the selection and preparation of:

- Scheduling the location, date and time of services or events

- Selecting a casket, urn or other items

- Preparing an obituary notice

- Scheduling vehicles

We’d like you to bring any photos, a favorite song, or memorabilia so that you and your funeral arranger can better discuss how you would like your loved one to be remembered. Having these things, and knowing their favorite song or favorite gathering place – even their favorite activity – will help us create a truly fitting memorial service.

Our funeral arrangers will assist you in planning a loving tribute that captures the spirit of the person whose life you wish to honor. To learn more about personalizing the service, please read the Honoring Life section of this Web site. The funeral arranger will discuss personalization with you during your arrangement conference.

The following checklist will help you remember information and items that will be needed when meeting with a funeral arranger.

- Full legal name- Home address

- Social Security number

- Date of birth

- Place of birth

- Father's name

- Mother's maiden name

- Veteran's discharge papers (DD-214)

- Recent Photograph

- Highest level of education

- Occupation

- Place of burial (if applicable)

- Clothing

- Clergy name and phone number

- Survivors (name and relationship)

- Insurance policies (if applicable)




Those Important Questions

Some important things to consider:

- Do I have to have embalming?    No. Embalming is not required by law except in a few cases such as air travel. It is required by our policy if you are choosing services with an open casket viewing.

- Do I need to purchase a casket?    No. Certain types of services such as cremation after a viewing can be facilitated by using a rental casket. Our funeral arrangers will explain this option to you.

- What about cemetery arrangements?   We will guide you in making the right choices regarding the cemetery and its requirements.

- Does the family have to engage the services of a minister?   Not necessarily. Your spiritual needs will be considered in our planning but the final choice is up to you regarding the presence of a religious element to your funeral choice. You or a family member may have strong ties to a particular religious faith or congregation. If so, we can arrange to have the funeral take place at the requested house of worship. We can also arrange for clergy to come to our facility provided their religious rules allow that. Although our staff members are not officially ordained ministers, we do have many years of experience in providing prayers of comfort and words of consolation. 

- What type of service should we have? As we said before, "There is no right or wrong". You know your loved one best and we feel that our arrangements should be for 10 years from now. Ten years from now you should look back and proudly say that we did exactly what was perfect for our loved one. 

By contacting our staff, we'll be able to help answer your questions and assist in making the appropriate plans. You can reach us at (847) 635-5900.